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Head of Personal Division – Office of the Revenue Commissioners

Job posted date - 23 April 2021

Job location - Limerick

Revenue, as the Irish Tax and Customs administration, plays a critical part in securing Ireland’s fiscal, social and economic foundations.

Personal Division is responsible within Revenue for the management and development of service and compliance functions for a very large and diverse customer base comprising approximately 3 million PAYE employees, 1.9 million residential property owners, almost 550,000 Non-Trading Self-Assessed Customers, 12,000 Trusts and almost 8,000 Charitable and Sporting Bodies. The Division also has responsibility for certain large-scale national functions that entail very high volumes of customer contacts. The Division is currently supporting the national response to the Covid-19 pandemic by administering various government supports such as the Employment Wage Subsidy Scheme and the Covid Restrictions Support Scheme in respect of its case base.

Reporting to the Revenue Board, the Head of Personal Division will be responsible for building on PAYE Modernisation in a manner that optimises voluntary compliance through real-time reporting, self-service and other intuitive technological solutions and for leveraging the potential of digital transformation to optimise the service experience for customers.

The successful candidate will also be responsible for managing and giving visible leadership to the staff of the Division and building capability and capacity so that the Division delivers to a consistently high standard of performance, ensuring resource optimisation and prioritisation.

The person appointed will:

  • Have significant recent senior management experience, including leading and managing teams in a large, dynamic and complex organisation;
  • Be capable of setting the strategic direction and vision for the Division and mobilising staff to deliver to that direction and vision;
  • Have a proven track record of significant results delivery in a demanding work environment supported by effective evidence-based decision-making, capability development and leadership;
  • Demonstrate innovation, with a record of proven career achievement to date, particularly regarding modernisation, implementing technological and other solutions to simplify processes, sustainable change and performance improvement;
  • Be capable of mobilising the significant resources of the Division to manage high volumes of customer contacts, particularly during peak periods, within published customer service standards;
  • Have a demonstrable understanding or experience of successful service delivery to a consistently high standard and of optimising processes and procedures for consistently high performance and management and mitigation of risk;
  • Have excellent staff and stakeholder engagement, communication, networking and influencing skills, demonstrated at a senior level.
  • In addition, s/he will have:• Knowledge of tax law and practice or the capacity to quickly acquire such knowledge;
  • An understanding and awareness of business and commercial drivers and how they may impact on or influence tax and duty compliance considerations and decisions;
  • An understanding and interest in driving digital transformation.

This is a Top Level Appointments Committee (TLAC) position.

If you feel you would benefit from a confidential discussion about this role, contact Martina Rooney on martina.rooney@publicjobs.ie

The closing date for receipt of completed applications is 15:00 on Thursday 13 May 2021.

We are committed to a policy of equal opportunity and encourage applications under all nine grounds of the Employment Equality Act.

For more information and how to apply

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